Terms and Conditions

Welcome to PPP Clinic, a trading name of Cyvex LTD. By purchasing products from our website (www.pppclinic.co.uk), you agree to the following terms and conditions:

UK and European Law The pharmaceutical grade numbing cream we recommend cannot be included with the kit due to its strength and licensing regulations. A link will be sent after purchase for your direct supplier and can also be purchased over the counter from your local pharmacy.

General Information These terms apply to all purchases made on our website. We sell products for personal use only and reserve the right to refuse service or cancel orders at our discretion.

Pricing and Payment All prices are in GBP and include VAT where applicable. Payments must be made in full at the time of order via the payment methods available on our website. We reserve the right to update our pricing at any time.

Shipping and Delivery We ship products to the UK and EU countries. Shipping times and costs are displayed at checkout. Delivery times are estimates and may vary due to circumstances beyond our control. If your product is delayed or lost, please contact us at Customer Support Email: info@pppclinic.co.uk.

Your Right to Cancel Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 (UK) and the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your item. To exercise your right to cancel, please notify us in writing at info@pppclinic.co.uk and return the product in its original condition.

Returns and Refunds You may return a product for a refund or replacement if:

The item is damaged or defective.
The item does not match its description.
You change your mind within the 14-day cancellation period.

Refunds will be processed within 14 days of receiving the returned item. Customers are responsible for the cost of return shipping unless the item is faulty or misdescribed.

Product Use Our products are intended for personal use and must be used in accordance with the instructions provided. We are not responsible for any damage or injury caused by misuse or failure to follow instructions.

Disclaimer and Limitation of Liability

Important Safety & Use Notice: This electronic pulse skin product is intended solely for the treatment of Pearly Penile Papules (PPP). It is important to carefully read and follow the instructions provided with this product. This product is not intended to diagnose, treat, cure, or prevent any other medical conditions or diseases. The individual performing the procedure must have a thorough understanding of the instructions to ensure safe and effective use. Carefully read and follow all provided guidelines to maximize safety and treatment success.

Consultation with a Healthcare Professional: If you are unsure whether this product or treatment regime meets your needs, it is strongly recommended that you consult with a qualified healthcare professional before using it. They are best placed to provide personalized advice and guidance based on your individual circumstances, medical history, and condition. If you experience any discomfort, pain, or adverse reactions while using this product, discontinue use immediately and seek medical attention.

Safety Precautions:

Do not perform this treatment if you are under the age of 21 years old.
Do not use if you have a medical or any other condition that impairs precision, hearing, or vision.
Only use this product after applying a suitable numbing gel/lotion.
Use this product only as directed by the instruction booklet.
Do not use on broken, inflamed, or irritated skin.
Do not use if you have skin conditions or any other health issues that may affect skin healing.
Do not use if you are allergic to any materials used in the product.
Keep out of reach of children.
Store in a cool, dry place, away from direct sunlight.

No Medical Advice: The information provided with this product is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare provider with any questions you may have regarding a medical condition.

No Warranties: No warranties or guarantees, whether express or implied, are made regarding the effectiveness or safety of this product. The manufacturer and distributor disclaim any liability for any direct, indirect, incidental, or consequential claims or statements concerning the use of this product.

Limitations of Liability: The manufacturer and distributor of this product disclaim any liability for any direct, indirect, incidental, or consequential damages that may arise from the use or misuse of this product. Use of this product is at your own risk, and the manufacturer and distributor make no warranties, whether express or implied, regarding the effectiveness or safety of the product for any specific purpose. By using this device, you acknowledge and accept full responsibility for its application and any associated risks. We are not liable for any misuse, excessive use, device malfunction, or adverse effects, including but not limited to skin irritation, infection, scarring, or other unforeseen complications. If you experience any unusual symptoms or adverse reactions, discontinue use immediately and seek medical attention.

Compliance with Local Laws: This disclaimer is intended to comply with all applicable local laws and regulations regarding medical devices and consumer protection. However, users are responsible for ensuring that their use of the product complies with all applicable laws and regulations in their own jurisdiction of domicile or use.

Important: This disclaimer does not cover all possible uses, interactions, or adverse effects. If you feel you are suffering any side effects or excess discomfort, you are advised to consult your General Practitioner or Healthcare Provider. It is your responsibility to ensure the information displayed here applies to your own personal circumstances.

Warning: While the PPP Clinic Home Removal Device has been developed with precision and safety in mind, the nature of this treatment carries inherent risks, including infection and scarring. Proper hygiene, careful adherence to instructions, and responsible usage are crucial to minimizing potential complications and to performing a successful treatment without complication as intended.

Refund Policy At PPP Clinic, we want you to be happy with your purchase. If you’re not satisfied, we’re here to help.

Refund Eligibility You are eligible for a refund if:

The product is faulty or damaged upon arrival.
You receive the wrong product.
You change your mind and return the product within 14 days of receiving it, provided it is unused and in its original packaging.

How to Request a Refund To request a refund, contact us at info@pppclinic.co.uk with your order number and a description of the issue. We may ask for photos of the product to assess its condition.

Return Shipping You are responsible for the cost of return shipping unless the product is faulty or incorrect. Ensure the product is securely packaged to prevent damage during transit.

Refund Processing Once we receive the returned product, we will inspect it and notify you of the refund status. Approved refunds will be processed to your original payment method within 14 days.

Exclusions We do not accept returns or refunds for:

Used or opened products (unless faulty).
Products not purchased directly from our website.
Products damaged due to misuse or neglect.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.